Privacy Policy

Couts Heating & Cooling, Inc. is an employee-owned mechanical contractor located at 9153 Stellar Ct., Corona, CA 92883. You can reach us about this policy at info@couts.com or (951) 278-5560.

The only personal information this website collects is what you choose to submit through our contact or quote request forms. At or before the point of collection, we collect:

• Identifiers and contact details (your name, company, email address, and phone number), used to identify you and respond to you.
• The contents of your message, used to understand and answer your inquiry.

We collect this information for one business purpose: to receive and respond to your request and to keep reasonable records of our communications. We do not collect personal information from visitors who simply browse the site, and we do not use it to build profiles or for targeted advertising.

We collect this information directly from you when you submit a form. We do not buy or obtain personal information about you from data brokers or other third-party sources.

This website sets no non-essential cookies and does not use advertising or analytics trackers, pixels, tag managers, or session-recording or screen-capture tools. It does not transmit your information to third parties as you browse, and it does not track you across other websites. The consent banner shown on your first visit records your preference; if we ever add optional analytics, they will run only if you have chosen Accept.

No. We do not sell your personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined under the California Consumer Privacy Act. Because we do not sell or share, there is nothing for you to opt out of, but you may still contact us with any privacy request.

Form submissions are delivered to our team by email. The only third parties who may process your information are the service providers that deliver that email and host this website, and only to provide those services to us under contract. They are not permitted to use your information for their own purposes.

If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you the right to:

• Know what personal information we have collected about you and how we use it;
• Request that we delete personal information we have collected from you;
• Request that we correct inaccurate personal information;
• Opt out of the sale or sharing of your personal information (note: we do neither);
• Not receive discriminatory treatment for exercising any of these rights.

To make a request, email us at info@couts.com or call (951) 278-5560. We will take reasonable steps to verify your identity (for example, by confirming details of your submission) before acting, and we will respond within the timeframe required by law. You may use an authorized agent to submit a request on your behalf.

We keep inquiry emails only as long as needed to handle your request and for a reasonable period of business record-keeping, after which they are deleted or archived.

We use reasonable administrative and technical safeguards to protect the information you send us. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

This website is intended for business inquiries and is not directed to children under 16, and we do not knowingly collect their personal information.

We may update this policy from time to time; the effective date above reflects the latest revision. Questions about this policy can be sent to info@couts.com.